Shipping
Shipping Policy
As is known to all, shipping is often the most concern for online shopping. At lustrowin.com, we take pride in our fast shipping service and hope you can enjoy shopping at every step.
Delivery Time
Since our custom curtains are instantly crafted according to your particular requirements, our order delivery usually can be made up of two parts:
|
|
Ordinary Day | Holiday Season |
| Processing Time | 3-5 Business Days | 5-10 Business Days |
| Shipping Time | 5-10 Business Days | 7-10 Business Days |
| Total Time | 10-15 Business Days | 12-20 Business Days |
*Free swatches will be delivered within 7 business days.
Delivery time may be extended by 45 business days during the CNY holiday season(aka. Jan.&Feb.). The total delivery time is as shown on the checking out page.
Track Shipment
The shipping time provided on our website is a guide only and represents the time frame that 95% of orders are filled within. If you require drapes by a certain date, please contact us at service@lustrowin.com to seek the time frame, and you might need to pay extra fee.
Once your package ships, we will email you the tracking information(carrier and tracking number).
You can check your shipment by clicking the Track Order for more details. Or visit the carrier's official website to monitor your package.
Which Countries Do You Ship To?
Worldwide
How much is the shipping fee?
Standard shipping:
- $20 for order value not above $200.
- $15 for order value above $200 but under $300.
- Free shipping for order value $300 and above.
- $99.99
Shipping Carrier
Orders on custom curtains are shipped mainly by air, FedEx, or DHL.
For free fabric swatches, most of them are shipped by USPS.
Shipping Address
Please note that we can deliver fabric swatches to the PO boxes. But we can't do that in the case of curtain&hardware order shipment.
Damage/Lost Package
We meticulously check all our products to prevent issues, but damage or loss may happen during transit.
If your product is damaged or lost, please do the following:
1. Take a picture showing the damage or describe the loss.
2. Email us at service@lustrowin.com with the problem and the relevant photos.
We'll promptly address your issues and, if confirmed by the carrier, assist in locating or remaking your lost items.