- Customization Time:
Customization of curtains takes approximately 1-2 weeks from the date of order.
- Shipping Time:
Once customization is complete, shipping typically takes 5-7 business days.
- Returns and Exchanges:
1. Custom curtains are made to order and cannot be returned or exchanged unless they are defective or damaged upon arrival.
2. If you receive a defective or damaged product, please contact us within 7 days of receipt to arrange for a replacement or refund.
3. Customers are responsible for return shipping costs.
The refund process should be within 30 days of the product delivery
- Additional Notes:
1. Please double-check all measurements and custom specifications before placing your order, as custom orders are final and cannot be modified once production begins.
2. For any questions or concerns, our customer service team is available to assist you.
3. Feel free to contact our customer service team for more detailed information or assistance.